Product Details
xHonor your beloved companion with this delicate heart-shaped cremation urn necklace. Crafted to hold a small portion of your pet's ashes or fur, this pendant becomes a wearable keepsake that keeps their memory close to your heart. The custom design allows for personalization, making it a meaningful tribute to the unconditional love you shared. Perfect for those seeking a subtle yet profound way to celebrate your pet's life and cherish the bond you'll always carry with you.
| Customized Process | Laser Engraving |
| Dimensions |
Pendant: 1.8cm Chain length: 55cm |
| Materials | Titanium Steel |
| Customization | ✅ Pet Name + Dates ✅ Special Text |
| Photo Requirements | Images are not supported. |
| Production Time | 3-10 business days (Including design confirmation) |
| Shipping | 📦 Shipping time: 5-15 days 🌍 International: Free Shipping |
| Special Note | Includes opening tool |
Additional Information
x📌Notes for Personalized Pet Memorial
1️⃣ Submit High-Quality Photos & Text
To create a meaningful tribute, please provide:
📸
1-2 clear, high-resolution photos (front or side profile works best). Avoid blurry, dark, or heavily filtered images.
✍️
Custom text (pet name, dates, short message). Max 20 characters per line for best engraving clarity.
⚠️
Note: Low-quality images may affect the final result. Ensure you own full rights to all uploaded content.
2️⃣ Revision Policy & Support
✍️
Design changes: Free revisions available before production begins.
💬
Need help? Contact us anytime at wuxilonggg@gmail.com. You can also leave us a message through the live chat in the lower right corner of the website.
3️⃣ Care Instructions
🧼 Cleaning:
Metal/stone: Wipe gently with a soft, damp cloth. Avoid abrasive chemicals.
Wood: Apply mineral oil monthly; keep away from direct sunlight.
🏡 Display safely:
Keep out of reach of children and pets. Avoid extreme temperatures/humidity.
Shipping & Return
xShipping
1. Global Delivery & Restrictions
We ship to virtually any address worldwide. Please note that some products may have shipping restrictions or cannot be delivered to international destinations (e.g., regulated items). Restrictions will be noted during checkout.
2. Shipping Timeline & Estimates
When you place an order, we will provide estimated shipping and delivery dates based on:
- Product availability (in-stock vs. pre-order/custom items)
- Selected shipping carrier (e.g., standard, expedited)
- Your location
For standard in-stock items, orders typically ship within 1–3 business days and arrive within 7–15 business days of shipment (varies by carrier and region). Custom or personalized items may require additional production time (1weeks).
3. Shipping Rates
All prices include shipping and customs fees, you will not need to pay any additional fees.
Returns
1. Return Eligibility & Scope
Standard Items: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and unused (with tags attached, if applicable).
Custom/Personalized Items (e.g., engraved urns, fur-encapsulated jewelry): Non-returnable unless the return is due to our error, such as:
- Incorrect item (e.g., wrong size, color)
- Defective product (verified with photos)
- Failure to honor your pet’s memory (e.g., misspelled text, incorrect photo)
In these cases, we will offer a remake (at no cost) or a full refund if a remake is not possible.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Digital products (e.g., printable memorial templates)
- Items marked "Final Sale"
- Personalized keepsakes with no defects or errors (e.g., correctly engraved items)
3. Refund Timeline & Method
Refund Timing: You can expect to receive your refund within 4 weeks of dropping off the return package. This includes:
- Transit time to our facility (5–10 business days)
- Processing time (3–5 business days)
- Bank/issuer processing (5–10 business days)
In many cases, refunds are issued more quickly—often within 1–2 weeks.
Refund Method: Refunds are issued to your original payment method (credit card, PayPal, etc.). Shipping fees are non-refundable unless the return is due to our error.
4. International Returns
For international orders:
- You are responsible for return shipping costs unless the item is defective (our error)
Contact Us
If you have questions about shipping, returns, or your order, please reach out to our customer service team:
Email: wuxivonggg@gmail.com
Phone: +8613767539447
We’re here to help ensure your experience with LovePetMemorial is seamless and meaningful.
FAQ
xFrequently Asked Questions
What kinds of pet memorial do you offer?
We offer pendants, urns, photo frames, keychains, paw print plaques, and customizable keepsake boxes. Many items can be personalized with engraving, photos, or a small amount of fur/ashes where applicable.
How do I choose the right keepsake?
Consider how you want to remember your pet (wearable, display, or home shrine), your budget, and whether you want to include physical mementos like fur or ashes.
Do you ship internationally?
Yes — we ship to most countries. International shipping rates and delivery times vary. Most delivery times are around 10 days.
How do you protect my privacy?
Yes — We treat all personal information, photos, and special requests with respect and confidentiality. See our Privacy Policy for full details.
Can I see a proof or mockup before you make it?
Yes. For engraved text, photo layouts, and some personalized designs, we offer an optional digital proof.
What formats and sizes do your photo options accept?
We accept high-resolution JPEG or PNG files. For best results, upload images that are at least 1000 px on the shortest side. If your photo needs restoration or cropping, we can assist.
How do I know what size pendant or urn to choose?
Product pages include size and dimension details. If you need help visualizing scale, we can compare sizes to common objects (e.g., coin, credit card) or recommend a size based on intended use.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other region-specific payment options displayed at checkout. All transactions are processed securely.
How can I track my order?
After your order ships, you’ll receive a shipping confirmation email with tracking information.You can check your order's delivery status on any international logistics tracking website, such as 17TRACK.
What is your return and refund policy?
Due to the personalized nature of our keepsakes, most custom items are final sale. If an item arrives defective or we made an error, we will repair, replace, or refund as appropriate. Non-personalized items may be eligible for return within 14 days of delivery in original condition. See our Returns & Refunds page for full terms.
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