A Guide to Custom Pet Memorial

We understand ordering a memorial keepsake can feel emotional. Below are answers to our most common questions. If you don’t see what you need, please contact us — we’re here to help.

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Frequently Asked Questions

We offer pendants, urns, photo frames, keychains, paw print plaques, and customizable keepsake boxes. Many items can be personalized with engraving, photos, or a small amount of fur/ashes where applicable.

Consider how you want to remember your pet (wearable, display, or home shrine), your budget, and whether you want to include physical mementos like fur or ashes.
Yes — we ship to most countries. International shipping rates and delivery times vary.Most delivery times are around 10 days.

We treat all personal information, photos, and special requests with respect and confidentiality. See our Privacy Policy for full details.

Yes. For engraved text, photo layouts, and some personalized designs, we offer an optional digital proof.

We accept high-resolution JPEG or PNG files. For best results, upload images that are at least 1000 px on the shortest side. If your photo needs restoration or cropping, we can assist

Product pages include size and dimension details. If you need help visualizing scale, we can compare sizes to common objects (e.g., coin, credit card) or recommend a size based on intended use.
We accept major credit/debit cards, PayPal, and other region-specific payment options displayed at checkout. All transactions are processed securely.
After your order ships, you’ll receive a shipping confirmation email with tracking information.
Due to the personalized nature of our keepsakes, most custom items are final sale. If an item arrives defective or we made an error, we will repair, replace, or refund as appropriate. Non-personalized items may be eligible for return within 14 days of delivery in original condition. See our Returns & Refunds page for full terms.
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