1. Service Overview LovePetMemorial (https://lovepetmemorial.com) provides customized pet memorial keepsakes (engraved urns, photo frames, etc.). By accessing this site, you agree to these terms.
2. Intellectual Property
All content (designs, text, images) on our site is owned by us or its licensors.
Customer uploads (pet photos, custom text) grant us non-exclusive rights to reproduce/design the keepsake. You retain copyright of original photos.
3. Product Customization & Returns
Custom Items(engraving, fur/ash encapsulation):
Non-refundable once production begins.
Minor text/engraving edits may be possible pre-production (contact support within 24h).
Damaged/Defective Items:
Report within 72h of delivery with proof (photos/weight).
We’ll offer repair, remake, or refund at our discretion.
4. User-Generated Content
By uploading photos/text, you warrant:
Ownership or permission to use the content.
No violation of third-party rights.
We reserve the right to remove any content violating this policy.
5. Limitation of Liability
We’re not liable for:
Emotional distress from product outcomes.
Indirect/consequential damages (e.g., loss of pet memories).
Maximum liability capped at the order value.
6. Privacy & Data We collect:
Personal info (name, email) for order processing.
Payment details (processed securely by [Payment Gateway]).
Pet photos/sample data for customization. See our [Privacy Policy] for full details.
7. Governing Law & Disputes
These terms governed by laws of [Your Country/State].
Disputes resolved through binding arbitration in [City, Country].
8. Modifications We update these terms periodically. Continued use implies agreement to revised terms.
1. By using our site or ordering, you agree to these terms.
2. What We Offer
We create custom pet memorials (urns, portraits, jewelry, etc.).
Design Confirmation: 3-5 business days after you provide materials.
Production & Shipping: 10-15 business days after design approval.
3. Your Responsibility
Upload only:
✅ Your pet’s photos/text (you own rights to them).
❌ No copyrighted or inappropriate content.
We reserve the right to reject unsuitable materials.
4. Custom Product Rules
Once design is approved:
• Orders cannot be canceled (except for defects).
• Revisions cost $20/change (free edits allowed before approval).
Materials:
• Wood/Metal: Natural variations in color/texture are normal.
5. Payment & Refunds
Payment: Credit card, PayPal, or Apple Pay.
Custom Products:
Defects? We’ll remake or refund.
Dissatisfied? No returns after approval.
Non-Custom Items: Return within 14 days (unused, original packaging).
6. Your Privacy
We protect your data. See our Privacy Policy for details.
7. Liability
We’re not liable for:
• Emotional distress or lost profits.
• Products used for non-memorial purposes.
8. Changes & Questions
Terms may update; continued use means you accept them.
Contact us: support@yourpetmemorials.com
